Contact Guest Care
Table Of Content
For $5.00 USD per user, for the voyage, the HUB App offers chat. Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. MS Office or other specific software is not offered and you may not install your own software. Please note that as our services are carried via satellite, there are a few limitations compared to your home network. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time.
Dining and Beverages
Guests are seated on a first come, first served basis depending on party size and in most cases, are accommodated within 20 minutes. Guests using Carnival's HUB App can check-in for 'Your Time Dining' ahead of time or check-in when they are ready to go. The App will alert the guest when their table is ready as well as the table number in the dining room displayed on the App screen.
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Getting to and from Port
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original, signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security. Travel Documents and Online Check-In Carnival wants to make boarding your "Fun Ship" cruise as easy as possible. The links below will supply you with important information on the Carnival embarkation process. Most commonly asked questions can be answered by reviewing this section. If you are still unable to find what you are looking for, please contact us, and a Carnival representative will be happy to help you.
Contact Guest Care
Please contact your bank for assistance — thank you for your understanding. Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. For safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat. Purchasing transportationcan be done through Manage My Booking on carnival.com or bycontacting Carnival Reservations up to 2 days prior to the sail date. You will need to provideyour flight information in Online Check-in at the time of purchase.
Travel Documents and Online Check-In
To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor).
Sail & Sign Statements
On longer cruises, the first Cruise Elegant evening is scheduled for the second or third evening of the cruise. Depending on itinerary, the next Cruise Elegant evening is the second or third evening prior to the end of the cruise. On certain special nights, our main dining rooms celebrate our Cruise Elegant festivities and we invite guests to enjoy a special night out in a sharp and chic way. As we head into the evening, the dress code takes on multiple definitions, depending on your plans, the venue or the event.
For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). A Mobile/Digital version of a photo ID is not an acceptable form of identification.
A small quantity is considered a maximum of 12 sealed,unopened cans/cartons of 12-ounces/354-ml each or less, per person. Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. An unexpired government-issued photo ID is required of all guests 16 years of age and older. Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S.
Assigned Seating - Early Dining and Late DiningThis dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board. Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached. Is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate.
And each adult assigned to the same stateroom must purchase the program. All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). Gratuities can be added at the time of booking or anytime up to the sail date.
Please note that if the cruise visits Colombia or Greenland, a passport book (valid for at least six months beyond the completion of travel) is required. A passport card with the same validity is also acceptable for cruises to Colombia. We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting /funshops. Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles. It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service.
A driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification. A Mobile/Digital version of an EDL is not an acceptable form of travel documentation. A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland. If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise.
Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise. Other dining options offered are The Chef's Table, Bonsai Sushi, and Ji Ji Asian Kitchen®. Please note, specialty dining options have an additional charge. On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage.
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However, for the purpose of carrying smallquantities of non-alcoholic beverages and/or medications small, personal-sizedcoolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage. For convenience, guests can purchase bottled water prior tothe cruise and it will be delivered to the stateroom on embarkation day.Bottled water may also be purchased on board by contacting room service. Onceon board, the purchase is non-refundable and guests may take home any unopenedbottles. U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel.
Visas and/or specific travel documentation may be required for some destinations. To access sites and services outside of the HUB App, guests will need to purchase one of the Wi-Fi plans. To avoid carrier imposed roaming charges, turn on airplane mode while on board.
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